Nordic Pure Returns Policy

At Nordic Pure, your satisfaction comes first! We’re committed to providing top-quality products and friendly service. If you need to return an item or request a refund, we’re here to help. 

Returns & Refunds 

If you receive a damaged or incorrect product, contact our customer service team or complete the Return/Damage Form within 30 days of receiving your order. Please provide at least two images of the issue. Once verified and approved, we will replace the product or issue a refund. 

• Wrong Product Shipped: Nordic Pure covers the return shipping cost. 

• Wrong Product Ordered: Return shipping costs will be deducted from your refund.  

Return Conditions: 

• Items must be returned in original Nordic Pure packaging, unused, unmarked, and from a smoke-free, pet-free environment. 

• All returns are inspected before a refund is issued. Non-compliant returns may be refused or subject to additional fees. 

Refunds are processed within 10 business days of approval.   

Order Cancellations 

Subscription Orders: 

1. To cancel a subscription order: Log in to your Nordic Pure account. 

1. Click on “Subscriptions” and select “Cancel” for the order you wish to stop. 

Need help?  Call our Customer Service Team:  1-800-590-0339 

Important: Orders cannot be canceled on the ship date. You will receive an email reminder five days before your next scheduled shipment to make changes. 

Non-Subscription Orders: 

• Contact Customer Service immediately:  1-800-590-0339 

• Cancellations are not guaranteed once processing begins. 

Address Corrections 

• If you entered an incorrect or incomplete shipping address, contact customer service as soon as possible to update your details before processing.  1-800-590-0339. 

• If you should need to re-route a package in transit, please call customer service M-F 8-4:30 CST.  There will be a rerouting fee applied to your request.  Otherwise, you can have your package held for FREE at a local FEDEX drop location by registering for FedEx Delivery Manager through fedex.com. Proof of identity will be required for pickup 

• If you feel you need Fed Ex to know something special about your delivery needs. PLEASE go to fedex.com and sign up for a FREE delivery manager account. This is helpful if you get called out of town unexpectedly or live in an area that is difficult to find (maybe a new subdivision or construction in your area, etc.) 

Note: If the package is delivered to the incorrect address you provided, Nordic Pure is not responsible for lost packages or replacements. 

Contact Customer Service 

For any questions or assistance with returns, refunds, cancellations, or address corrections, please contact our customer service team: 

📞 Phone: 1-800-590-0339 

 📧 Online Support: Click Here